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Summary Search Tickets Monday 21st May 2018

 
Ticket Status Created Updated Expires Closed Type & Service Details  
1670 Open 16-May-18 14:32 16-May-18 14:32 24-May-2018 Planned Maintenance (Broadband) As part of our on-going commitment to improve the level of service you receive f ... Hide
Full Details As part of our on-going commitment to improve the level of service you receive from KCOM, we are undertaking some essential maintenance work as follows:
The reason for the planned works :–
We are upgrading the KCOM network in London, the work is to increase capacity and balance the network traffic.

This work will take place between 00:01 and 02:00 on 23rd May 2018 and will affect the connectivity of DSL services.

The impact to services during the change; there may be a 5 minute loss of connectivity during the upgrade between the hours of the change 00:001 and 02:00 on 23rd May 2018.

If you have any questions regarding this work please do not hesitate to contact me, or in the unlikely event you experience a problem with your service after this maintenance work, please contact the Technical Support Team.

Thank you in anticipation for your cooperation.
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